Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Hedon | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Hedon is a GPhC registered online pharmacy weight loss clinic serving patients in Hedon and the surrounding areas of the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Hedon is the data controller responsible for your personal information. We collect and process your data to provide safe, effective, and compliant online pharmacy and weight loss consultation services.

2. What Data We Collect

When you use our services, we may collect the following categories of personal information:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, weight, BMI, current medications, allergies, and consultation responses
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process
To dispense and deliver approved medications safely, with a standard delivery time of 1 working day once approved by our pharmacist
To maintain accurate patient records and ensure continuity of care
To communicate important information about your order, treatment, or account
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website through anonymised data analysis

Our lawful bases for processing include the performance of a contract, legal obligation, and for health data, the provision of healthcare services under Article 9(2)(h) of UK GDPR.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand visitor behaviour in an anonymised form
Preference cookies: Remember your settings and choices for a better experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

Healthcare professionals: Where referral or clinical oversight is required for your safety
Delivery partners: Your name and address are shared with our courier service solely to fulfil your order
Payment processors: Secure handling of payment transactions
IT and software providers: Who support the operation of our systems under strict data processing agreements
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where required by law. Payment and transaction records are retained for six years. After this period, your data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data is encrypted in transit and stored on secure servers within the UK.

8. Contact Us

If you have any questions about this privacy policy, wish to access your personal data, request a correction, or raise a data-related concern, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Hedon
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are not satisfied with how we handle your data, you have the right to raise a complaint with the relevant data protection authority in the United Kingdom.